Refunds
What happens if something is not right with your order.
All sales are final. Business assets are digital products delivered straight after payment, so we do not refund them once your download link has been sent. If something goes wrong on our side, we will put it right. Contact us with your order reference if you paid and did not receive your download link, if a file is damaged or will not open, or if you were charged more than once for the same order. We will fix the problem, and if we cannot fix it we will refund you in full. Maestro AI reports are written for you as soon as you pay, so they are not refundable. If your report fails to generate, we will produce it again or refund you. Paid consultation sessions are not refundable. You can move a session to a new time up to 24 hours before it starts. If you miss a session, or ask to move it with less than 24 hours to go, it counts as used. If we have to cancel, you choose between a new time and a full refund. Approved refunds are sent back to the payment method you used. How long the money takes to arrive depends on your bank.
Contact: hello@maestrohq.org